Privacy policy


I, Szilvia Burrows, as owner and creative director of Knitluxe Studio here outline the Privacy Policy for how your personal data is collected, used and shared when you visit or make a purchase from https://knitluxestudio.co.uk

What is personal data? 

Personal data is any information which can be used to identify a natural person.

As a small independent business, your data confidentiality is paramount to us, and is only ever collected and used under the legal basis of legitimate interest. 

How do I use your personal data?

1.    To fulfil an order

2.   To send you relevant marketing emails (if you have signed up to the newsletter) about any new work, shows and events.

3.   To evaluate data as a whole, for example to identify the age and location of our customers. 

To do this we use 

Your rights

You have the right to at any time ask what data we hold for you and/or request that all of this information is deleted. 

Please see here for detailed information on your rights as an individual: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

Please email us at info@knitluxestudio.co.uk if you wish to exercise any of these rights.

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Keeping in touch

​If your personal details are on our newsletter mailing list it is because you have given your consent by signing up either in person or via the website.

We will only ever use this information to send you a newsletter detailing upcoming events, new designs and products and promotions, under the legal basis of legitimate interest. 

If you have made a purchase, we may store information about this purchase such as what you bought and why, for purposes of sending you relevant marketing emails under the basis of legitimate interest. 

You may unsubscribe from the mailing list at any time by emailing STOP to info@knitluxestudio.com

We never ever send spam.

We never under any circumstances sell or share your data or purchase data from other companies.

All of your personal data is stored with google and or MailChimp and is password protected. Please see here for Google’s privacy policy: https://policies.google.com/privacy 

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Purchasing

At the point of purchase, you can opt to have your receipt emailed to you. We do not retain this information unless you agree at the time to be added to the mailing list.

If you buy online via this website, we will collect your name, address and phone number so we can send you your order and contact you should any issues arise. 

You may request for this to be deleted at any time after order completion. 

No payment details are ever stored or shared with any third parties.

This website and shop are hosted by Squarespace. Please visit here to read their privacy policy: https://www.squarespace.com/terms-of-service

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Shipping

If you purchase online via the website or order a bespoke piece via email, we will have to ship your product to you. 

In order to do this, we must share your delivery address details with our shipping couriers. 

We use Royal Mail for all UK orders - please see here for their privacy policy: https://www.royalmail.com/privacy-notice/

 

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes that WE collected it for.

We review all personal data that we hold every 2 years. 

At any time, you may contact us at info@knitluxestudio.com to ask for any data we hold on you to be deleted. We will complete this action without undue delay. 

We may occasionally make changes to this policy. If we do so, and you are on the mailing list, you will be notified via email. We will also make the updates to this page. ​

This policy was last changed on 2nd March 2024.